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After receiving your order, FINESSE provides you 14 days to decide whether you are satisfied with the received products or not. If not, you can exchange the products or return them within this given time- period. You can return your order by requesting a return form at [email protected] Your returned item must be merged with the return form and have arrived no later than 14 days after your delivery date. We recommend that you send the unwanted item(s) well in advance. Please note:
- The products you return must be in the same proper condition as when purchased. The consumer may only unpack the product to the extent necessary to assess or retain the product. If the customer ordered shoes, the customer is obliged to fit them on soft surfaces, so that the soles show no signs of use.
- Shoes should be undamaged and all its accessories in their original, undamaged shoe box to be returned. Shoes that are returned without a box or with a damaged box will not be accepted.
- Every returned product must have the colored tags with which it was delivered. If this is cut off, the return will not be accepted.
- Shipping costs for returns are not reimbursed by FINESSE and must be paid by the customer itself.
- Christian Louboutin and Adidas Yeezy shoes cannot be returned.
- Sale items cannot be returned.
FINESSE reserves the right to refuse return requests if the conditions are not met. Please read the terms & conditions for more information.